Can I track my order?
Yes, you can track your order status in real time. If you go to your shipping confirmation email, you will find a tracking number and a link to the tracking website.
How can I pay?
Visa, Mastercard, American Express, Maestro, iDEAL, Bancontact, Shop Pay, Apple Pay and Google Pay.
Do you restock out-of-stock items?
If you are interested in buying an out-of-stock item, write us an email telling us which piece you are interested in. We will restock it as soon as posible and you will recieve and email with the restocked product.
How can I be sure that I've made my purchase correctly?
Once you have finished your order, you will receive a confirmation email.You will be able to use this email to track your purchase and as a receipt in case it needed to be changed.If you do not receive the email, contact us: firstname.lastname@example.org
What should I do if I receive a faulty item?
We always ensure that the sent products are in perfect condition but, in the rare event of receiving a faulty item, please contact us: email@example.com
What should I do if I receive an incorrect item?
If you were to accidentally receive an item that you did not order, please write us an email: firstname.lastname@example.org
Can I change my purchase once I have received it?
You will be able to do it during the following 14 business days since you recieved your confirmation email (Both included) you can exchange any item except earrings for hygienic reasons.Pieces recieved out of the 14 days, will not be changed.If you want to change your purchase, you must send the piece/s in its original packaging to our office:
C/Pi, 4 bajos 2, 08002 Barcelona.We do not refund money.
Once we recive the jewel a voucher will be generated and can be exchanged within 30 days.
In these kind of cases, we do not take care of shipping expenses. This costs will be payed by PayPal
How long is the guarantee on Aguadé Jewels?
Our guarantee covers defects that may arise due to manufacturing errors that exist at the time of purchase, in the terms established by the General Law for the defense of Consumers and Users.